Help

Support

Something not working, a meal that looks wrong, or a question about your account — tell us and a person will read it. We usually reply within two working days.

🍲 Rasoi Plan · Gujarati meal planning

Getting in touch

From inside the app — best for account problems

Open Profile → Help & Support, choose what it is about, and describe what happened. This arrives with your account already attached, so nobody has to ask which one you mean before looking into it.

The categories are: something isn't working · I have a suggestion · a meal or recipe looks wrong · help with my account · something else.

By email

Write to support@rasoiplan.com from the address you signed up with. If you write from a different address, say which account you mean — we cannot match it otherwise.

What to tell us about a problem

A report we can act on beats a fast one. Where you can, include:

What you were doing — the screen, and what you tapped.
What you expected, and what happened instead.
A screenshot, if the screen showed something odd.
Your phone and app version — the version is at the bottom of Profile.

For a wrong recipe or a mis-labelled meal, the dish name is enough for us to find it.

Common questions

A meal appeared that does not suit my diet

Tell us the dish name and which diet you chose, and we will correct the meal rather than just hide it for you — if it is wrong for you it is wrong for everyone with that setting.

Your diet is under Profile → Preferences. Changing it filters future suggestions; meals already on your plan stay until you swap them.

How do I change my diet, region or name?

Profile → Edit profile for your name and photo, and Profile → Preferences for diet and region.

I don't want to see a particular meal again

Open the three-dot menu on the meal card and choose Move to disliked. It stops being suggested. The list is at Profile → Disliked meals, and anything there can be put back.

My weekly plan is empty

Plans are built from the meals you pick. On Home, tap Plan Your Weekly Menu, add meals to the days you want, then Generate My Plan. Your grocery list fills in from that plan, so it stays empty until a week is planned.

I forgot my password

Use Forgot password on the login screen. We email a code that is valid for ten minutes and can be used once. If it does not arrive, check your spam folder before asking us to send another.

Some meals have no photograph

Expected, not a fault. Photography is still being added dish by dish, and a meal without one works exactly like a meal with one.

Your account and your data

Deleting your account

Email support@rasoiplan.com from your registered address with the subject Delete my account. We remove the account and everything attached to it — profile, plans, favourites, grocery lists — within 30 days, and confirm by email when it is done.

Deletion is permanent. There is no way to recover a plan afterwards.

What we hold, and what we never do

Our Privacy Policy sets out what is collected and why. In short: we do not sell your information, and we do not collect medical or health data. ✓ No data sold

Still stuck?

Write to us. A person reads every message.

📧 support@rasoiplan.com

Disclaimer: Rasoi Plan provides general cultural and lifestyle information only. It does not provide medical or dietary advice, and it does not collect, store, or process any medical or health‑related data. Nutrition figures are estimates for a typical preparation and will differ from what you cook at home.